FAQs

Frequently Asked Questions

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Booking & Payment

We recommend booking at least 3-5 days in advance for tours, and 1-2 weeks for car rental during peak season (December-April).

Tours & Excursions

Most of our tours are small-group, though private tours are available on request for an additional fee.

Car Rental

A valid driver's license, a credit card in the renter's name, and proof of travel insurance where required.

Cancellations

Free cancellation up to 24 hours before most tours and 48 hours before car rentals. See your confirmation email for service-specific terms.